Important Notice: Fraudulent Activities

We have received several complaints concerning some of our customers and merchants falling victims to unknown persons who have in repeated instances defrauded them. We have learnt that these fraudsters call to con our customers by falsely representing our Support Team; and once they obtain their account security information, they gain access to their accounts.

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OPay is actively looking into this with the relevant Law Enforcement agencies as investigations are ongoing to ensure that the perpetrators of these acts are dealt with accordingly. Some arrests had already been made. We also want to assure our esteemed customers and merchants that there has been no compromise in our Customer Support Teams. The Support Teams are thoroughly trained and professional in discharging their duties with proper monitoring of all engagements. We are aware that these fraudsters continue to develop numerous tricks to lure individuals and businesses into sharing confidential information. The approach adopted here by the fraudsters further confirms this assertion. Our technical, operational and anti-fraud teams have been studying closely the approaches conducted by the fraudsters. Based on these, we have made various tailored and upgraded security features and updated infrastructure. OPay users will notice the difference already. We will continue to improve it to ensure that customer data is adequately secured within our system. Furthermore, as we have been doing through our various channels including WhatsApp, Email, SMS and Social Media Pages for many months now, we are sensitising all our customers on the need to keep their personal data and information confidential. No customers or merchants should ever share their OTPs, passwords or other sensitive information with ANYONE. We will continue to send out tips to enlighten and remind our customers on how to do this. We empathise with our customers that may have become victims of these criminals and assure them that we will continue to work with all relevant stakeholders including regulators, business partners and security agencies to combat these fraudulent acts and bring the culprits to book. Once again we implore all our customers to desist from sharing any sensitive information with any individual under the guise of an OPay staff.